SHIPPING

NEXT BUSINESS DAY DISPATCH

We guarantee next business day dispatch on all in-stock items, please NOTE: If any items in your order is a pre-order the whole order will be held until the pre-order items arrive. If you would like to arrange shipping of all in-stock items prior to pre-ordered items arriving, please contact our amazing support team.

Orders are dispatched from our Melbourne, Brisbane & Perth warehouses.

 

METRO DELIVERY TIMES 

• Melbourne - Allow 5 business days from dispatch
• Sydney - Allow 10 business days from dispatch
• Canberra - Allow 10 business days from dispatch
• Adelaide - Allow 10 business days from dispatch
• Brisbane - Allow 5 business days from dispatch
• Perth - Allow 5 business days from dispatch
• Darwin - Allow 10 business days from dispatch
• Hobart - 10 business days from dispatch

REGIONAL DELIVERY TIMES

Please allow an additional 2-3 days on the above

 RETURNS

Change of Mind Returns
If you change your mind, you may return it to us within 14 days of the date you received it, no questions asked.

You will be responsible for the actual shipping costs to facilitate a change of mind return. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.

100 Day Performance Guarantee

• Use our equipment in your home or commercial gym for 100 days, and if you’re not satisfied with the performance of any item, we will provide a no-fuss refund to the full value of the item/s.
• How it Works;

• Place your order
• Receive your order, making sure to keep all of the original packaging.
• Use your Sumo equipment for up to 100 days
• If you’re not satisfied with any item, contact us and we will assist you to arrange a return and refund of the item.
• Once the equipment is returned to our warehouse, our team will check the condition of the goods, and if the goods show only reasonably expected signs of wear and tear, we will arrange a full refund for the value of the item/s. Please note that the customer is responsible for return shipping costs and that original shipping costs (if applicable) unfortunately cannot be refunded.

• FAQ

• Who is responsible for shipping costs?

• We 100% stand by the quality of our products and as such will happily refund the full value of any item/s that do no perform to your satisfaction up to 100 days. Unfortunately we are unable to cover shipping costs (original or return), and they are the responsibility of the customer. If you are not satisfied with your item/s and decide to proceed with a return, we will refund the full value of the item, less the cost of return shipping.

To arrange a return, contact us for assistance.

 

Damaged in transit

Unfortunately items are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:

• Suggest a self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us

If we require you to return the product to us, we will pay the cost of the return.

 

Faults and Warranty Claims
Sumo Strength warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following:

• Send you any missing parts or components
• Suggest a method of self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Replace the product (subject to availability)
• Offer you an alternative product
• Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties policy does not cover:

• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
• Damage to external or product packaging only
• Damage occuring during your own handling and transportation of goods from a Click & Collect pick up location
• Insignificant minor variations in dimensions, colour, grain or finish
• Insignificant minor imperfections or superficial blemishes

 

Wrong item delivered

Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.

 

Cancellations
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as 'made to order' cannot be cancelled. 

 

Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.